Skills

Tools

Experience

Education

Andre Phillip Michael Tibbs

UX Researcher & Designer

I’m an inquisitive UX researcher with seven years experience of being a reliable, problem solving, decision maker. I excel at managing the research process end-to-end, collaborating with stakeholders, and translating research findings into actionable insights. I help companies create exceptional products with my curiosity and passion for user experience. 

Innovative Research Methods | Smooth Prototyping | Informative Journey Mapping | Resourceful Iteration | Detailed Wireframing | Calculated Data Analyze  

Figma | Miro | Qualtrics | dscout | UserTesting | UserZoom | Monday.com | Jira | Confluence

WellPower

APMT Design

Aug 2023 - Present

Product Manager

  • Utilize user research and data analysis to inform the design of customer journeys, leading to a 7% increase in applications and improving BIPOC applicant pool by 23%.

  • Communicate research findings and recommendations to senior leadership and stakeholders through compelling presentations and strategic narratives.

July 2022 - Present

UX Design Consultant

  • Led end-to-end user research studies including designing studies, recruiting participants, conducting usability tests, and synthesizing insights into actionable design recommendations increasing user engagement by 13%. 

  • Spearheaded the design and execution of five comprehensive UI/UX studies, progressing through user research, customer journey mapping, and iterative wireframes, ultimately enhancing user satisfaction scores by 25% across the platform.

Better

July 2020- Mar 2022

Customer Experience Manager

  • Decreased customer complaints 15% by collaborating with the product design team to improve the process of customer validation. Increasing customer satisfaction scores 8% by leveraging analytics when coaching direct reports. 

  • Collaborated closely with cross-functional teams, including product managers and developers, to ensure research aligned with business objectives and technical feasibility.

  • DesignLab | UX/UI Design 

  • Metropolitan State University of Denver | Bachelor of Arts, Psychology